Refund and Cancellation Policy

1. Order Cancellation

• Before Shipment: You can cancel your order before it is shipped by visiting your order history or contacting our customer support team. In such cases, you will receive a full refund, including any shipping charges.

• After Shipment: Once the order has been shipped, cancellations are not possible. However, you can still initiate a return once the product has been delivered.

2. Return Policy

• Eligibility: Returns are accepted within 24 hours from the date of delivery for most products. To be eligible for a return:

o The product must be unused and in the same condition that you received it.

o It must be in the original packaging, with all accessories, tags, and manuals included.

o Certain items, such as perishables, personal care products, or customized goods, may not be eligible for returns. Check the product page for specific details.

3. Return Process

1. To initiate a return, visit the [Return Center/Account Section] or contact our customer support.

2. Once the return request is approved, you will receive a shipping label. Print and attach this label to the package.

3. Drop off the package at the nearest [Shipping Partner] location, or schedule a pickup.

4. After we receive and inspect the returned item, you will be notified via email about the approval or rejection of your refund.

4. Refunds

• Refund Method: Once the return is approved, the refund will be processed to your original payment method (credit/debit card, PayPal, etc.). Depending on your payment provider, refunds may take 5-10 working days to appear in your account.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned damaged or missing parts not due to our error).

5. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Personalized or custom-made products.

• Perishable items (e.g., food, flowers).

• Downloadable software or digital goods.

Check the specific product page for information on whether the item qualifies for returns.

6. Exchange Policy

If you wish to exchange a product for a different size or color, simply initiate a return, and place a new order for the desired item. Refunds for the original order will follow the return process mentioned above.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a refund at no extra cost. To expedite the process, please provide photos of the damaged item and packaging.